Terms & Conditions

Pictures of products are representational.  Since each product is personally and individually made, they may appear slightly different than originally photographed. 

By using this website, you are agreeing to the following terms, as also included in the Privacy Policy.

Whisked Away Bakery reserves the right to change its terms and conditions at any time.

Prices for our products are subject to change without notice.

The website is not intended for use by children nor do we collect data relating to children in any way.

Privacy Policy

You have the right at any time to inquire about, view and control what information of yours we hold. Therefore, it is important for you to keep information updated, if necessary, as old information needs to be deleted.

The website may include links to third-party websites, plug-ins and/or applications. We do not control these third-party entities nor are we responsible for their privacy statements and usage of your information. It is always advised to read their privacy policy statements.

Any third parties used (eg. MailChimp for newsletters, Mollie for payment processing) are chosen by us as trusted parties for their use. We do our best by making sure they comply with privacy and processing compliance.

Whisked Away Bakery never uses or shares your financial information with third parties other than for payment purposes. Nor will any personal or financial information via Whisked Away Bakery be sold to third parties. All payments and customer data are processed in accordance with local law resulting in strict privacy compliance. Any website usage statistics (see Cookies Policy) remain anonymous and will be solely used for improving functionality of the site.

We will only gather information from you for purposes of which we collect it.

Your non-identifiable information may be used without your consent (eg. to interpret statistics on website usage).

We will only retain your data for as long as necessary or per the intention of original collection. Once the relationship is terminated, any non-essential personal data is removed, and/or identifiable information may be removed but data with anonymous information may have continued usage by us (eg. for statistical purposes).

Cookie Policy

The website of Whisked Away Bakery uses cookies to make your shopping experience more enjoyable and to help us improve the website and user experience. If you disable cookies, there may be parts of our website that you will not be able to reach, or that may not function properly.

Delivery

We aim to have your order delivered within 24-48 hours. Whisked Away Bakery will deliver according to the delivery and payment conditions which applied at the time the order was concluded.

Whisked Away Bakery reserves the right to change its terms and conditions at any time.

Whisked Away Bakery is not responsible for late deliveries due to abnormal situations (traffic, post strikes, auto breakdowns) or weather, if it is dispatched from our end on time. We regret these orders cannot be refunded.

Please verify before ordering if the delivery company (PostNL or DHL) will deliver to camp sites, dorms, buildings in colleges, schools or hospitals, or other large companies. The parcel might be left at the most central or obvious reception point.

Whisked Away Bakery will not be responsible for late deliveries due to an incomplete or incorrect delivery address.

NOTE: For some products (Brownies, Blondies, Banana Bars, Coconut Bars) as their box fits through the mail slot, there is no Monday delivery.  Please consider this when placing your order.  If you need a guaranteed date or 24 hr delivery, message us!  We’ll work on getting it to you on time.  

Payment

By placing an order, you agree with these Terms and Conditions of Whisked Away Bakery.

Pricing

All prices are in euros and inclusive of 6% VAT, unless otherwise specified.

All prices in the webshop are subject to changes, misprint or clerical mistakes.

If discount codes are used, Whisked Away Bakery reserves the right to cancel an order if a discount is incorrect or used improperly.

Cancellations

You’ll have to be fast! Products are made to order and once they’re made they’re not subject to cancellation or refund.

Disclaimer About Gluten-Free Products

While we practice HACCP guidelines in the kitchen and avoid cross-contamination, few of our products are certified gluten-free. It is very difficult to get an entirely gluten-free recipe as some products may have been cross-contaminated at the source. Eg. While we buy flour from millers in-country, they may also mill their GF flour in the same general vicinity where they mill their regular flour. If a product needs to be strictly GF, please contact us minimum 3 days in advance and we’ll do the best we can and let you know if it’s an option!

Complaints

We don’t get many, but when we do they are taken seriously. Please return the affected product while it’s still fresh within 2 days of delivery so we can review the issue (after that it might become difficult to assess).  If in agreement, we’ll gladly refund your return shipment costs and either refund your order costs or send out a new replacement at no cost to you.  Please email for mailing address. 

Supplying businesses

If you would like the delicious goodies from Whisked Away Bakery to supply your restaurant, café or small business, please contact us! We hand deliver in the same town as the bakery and courier everything else. Most products can be prepared on short notice, have at least a 7-10 day shelf life and can also be frozen. We are very flexible and look forward to making arrangements with you!

Message Card

You have the option of sending a personalized hand-written note along with your order! Please let us know at time of order what you would like to say.

Storage

Products will be at their best if they are placed in an air-tight container upon receiving them. Unless specified, they are okay at room temperature. Since we don’t use preservatives, their suggested best-before date is 7 days from the day of dispatch.

Let op/Attention!

Please bare with us as we make website changes. 

Thank you!